Privacy Policy Overview

We are committed to protecting the personal information you provide in relation to our car storage services; this privacy policy explains what we collect, why we collect it, how we use it and your rights in respect of that information. We may collect and process personal data such as your name, contact details, vehicle registration and make/model, keys and access authorisation details, booking and payment information, and footage from on-site CCTV and access logs for the purposes of facility security, vehicle management, billing and customer communication. We rely on lawful bases including performance of a contract, legal obligations and our legitimate interests (for example to maintain security and prevent fraud); where required, we will obtain consent for marketing communications. We implement appropriate technical and organisational measures to protect data against unauthorised access, loss or damage, and limit access to staff and authorised processors who require the information to deliver the service; we may share data with trusted third-party processors such as payment providers, vehicle recovery services and law enforcement where necessary and lawful. Personal data will be retained only for as long as necessary to fulfil the purposes described, to meet legal or insurance requirements, or to resolve disputes, after which it will be securely deleted or anonymised. You have rights under data protection law including the right to access, rectify, erase, restrict or object to processing, and to data portability where applicable; to exercise these rights or to raise concerns, please contact our data protection contact details published on our website. If you are unhappy with our response you may lodge a complaint with the Information Commissioner’s Office (ICO) in the UK. This statement is a summary; full details of our practices, legal bases and retention periods are available in our full privacy notice.